Never Promise “Confidentiality” in an Investigation

Investigations can make or break trust in your workplace—and one of the biggest mistakes HR or managers make is promising “confidentiality.” This guide walks you through why that’s a risk, and shows you exactly what to say and do instead. Inside, you’ll find a step-by-step playbook with real scripts, activity sheets, escalation guidelines, and communication templates to help you handle investigations with discretion, neutrality, and consistency_Never Promise “Confidentiality….

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