The holiday season is upon us. I have no idea where January through October went, but alas, here we are. The holidays bring a mixed bag of emotions. For some they are a joyous occasion of family and relaxation. For others they are a dreaded time of loneliness, bitterness or heartbreak. While it might be preferable for workplaces to gloss over the holidays and continue on as though it were any other time of year, it isn’t practical.
One thing the holiday season does for all of us is give us an opportunity to show our appreciation for the good in our lives. For small businesses, that appreciation is often centered around the employees that have worked so hard in the preceding months to help the business get where it is. Or, those employees who have stuck it out even though the preceding months have been less than desirable. This time, maybe more than any other in the year, allows small business leaders the opportunity to show appreciation and that you really do care about your employees as people, not just cogs in the wheel.
Showing employees that you care doesn’t have to be expensive or fancy. Often gentle, subtle reminders are best. The goal is to be deliberate about the fact that the holidays mean something different for everyone and that you as a leader, are empathetic to whatever that is for each employee.
Here are a few ways that leaders can show they care during the holidays with examples from our current client groups of businesses between 9-75 employees.
Help Them Hold Their Traditions
One year a client invited me to a Thanksgiving lunch with he and his executive team. During the lunch, he asked his team members to go around the table and share their most treasured holiday traditions that they share with their family or friends. Each had fun stories of Christmas morning breakfast or driving around looking at houses lit up for the season. These stories not only helped the team to get to know each other on a personal level, but as the leader could he would recall these stories and do his part to ensure that team members were able to keep them. For example, one team member talked about Christmas Eve breakfast and how the entire team pitched in to help make one thing to serve and then they all sat around eating. The leader recalled that last Christmas Eve he had called this team member during what was likely this breakfast time to talk about a client issue that had come up. After realizing that, he asked his executive team to consider what they would do this year to avoid calling this team member during his Christmas Eve breakfast.
He did this for his entire executive team. For each, he found ways to make sure they were able to honor their long held traditions without the worry of being interrupted by work.
Remember Thanksgiving and Christmas Aren’t the Only Two Holidays
I’m guilty of this one. There are so many holidays that happen in November and December outside of Thanksgiving and Christmas. As our workplaces become more of a melting pot of cultures, our employees are more likely to celebrate things that the business doesn’t shut down for. Traditionally, small businesses shut down for a day or two at Thanksgiving and the same for Christmas. Yet, some employees may not celebrate either of these holidays and would prefer time off at a different time. Last year a client with the most diverse employee population of all of our groups asked what they could do to accommodate everyone. I suggested that rather than state that an employee had to take off Thanksgiving, give employees a day to use anytime between Thanksgiving and New Years. Of course, their work allows for that and not all environments do. For them it worked brilliantly. The leader went to his team and told them that they all had 6 days to use between Thanksgiving and New Years that would be considered paid holidays. Employees who celebrate the traditional American holidays took two days at Thanksgiving, Christmas and New Years, but the others were able to take the days around holidays that meant something to them. It worked beautifully and let employees know that the leader cares about all of the holidays and his employee’s ability to celebrate them.
I have clients who shut down between Christmas and New Year’s while others encourage employees to use built up vacation time to extend their time off. Many businesses face a slowdown during the holiday season making it the best time to encourage employees to take a break. Other clients do not necessarily encourage more time off, but they do soften the rules around telecommuting during this time. One client needed one tech support person to work Christmas Eve on the off chance there was a call. The first few years it was a fight for all employees to figure out who was going to be that person who had to be the only person working on that day. Eventually, the leader invested in the technology needed to allow the employee to work Christmas Eve from home. Now, the employees rotate and even when it’s their year they really aren’t too upset because they can be at home with their family and still be available to take a call if one comes in. This added workflex arrangement has made working on this day much more bearable.
All of these are simple things that can be done at little to no expense yet they go a long way towards letting employees know you care about them. For a time that is supposed to be filled with peace and joy, the added impact of feeling that from an employer can create a sense of loyalty that will be hard to shatter.