As most of you know SHRM17 is happening this week in New Orleans. I am missing it for the first time in years and have a serious case of FOMO. To ease my jealousy a bit I have been religiously following the Twitter stream. If you aren’t following along and you are in HR, you are missing out. Period.
One of the speakers I was most disappointed to miss was Kat Cole. I have followed her for a while and anytime I get a chance to read something she has written, watch an interview or just generally learn more about her I do. So naturally, I was starting at the computer yesterday focused on gleaning the best tweets filled with her wisdom.
And I wasn’t disappointed.
After her session I asked attendees what stuck with them the most from her talk and this tweet was one that came back.
“I’m failing you if I don’t challenge you on this.” Totally stealing this.
— Gena Gregory (@ARGG48) June 19, 2017
It’s rather powerful no? Here’s why.
A call I get at least once a week from leaders in small businesses centers around the fact that they have to challenge an employee, ironically enough it’s usually a leader on their team, and they want to know how to approach the conversation. This challenge isn’t always negative feedback about that employee’s performance. More often than not, it’s challenging the way they are thinking about their work, a decision they made for their team or their individual leadership style.
Let me give you an example.
Last year a CEO who had given her leaders a very loose leash when it came to making business decisions for their individual team had a leader go a little rogue with compensation. She felt, and so did I for that matter, that he had been making compensation increase decisions based on his affinity towards a person rather than true performance. He had also been a bit all over the map when offering salaries to new employees, presumably based on his personal affinity towards them.
Not only was this affecting the crazy range of compensation on his team, but it was affecting how he worked with employees and how he allowed other leaders to interact with them. If another leader had constructive criticism for one of his “favorites” a rather angry discussion would ensue where he would defend their actions or words. His behavior was creating a divide among his peers and alienating the “not so favored” members of his team.
His work performance was on par. The discussion that needed to take place had nothing to do with how he worked, but more a slippery slope that his CEO and boss saw that he clearly didn’t. I wish we had Kat Cole’s statement back then because it is perfect for this situation.
The reality is tough conversations are never easy. Challenging someone on something is not fun. Sometimes though, that challenge has to happen to make them better. Especially when we are talking about leaders. Especially, especially when we see someone going down a bad path that they may not recognize themselves.
We have to be confident in our ability to do this as leaders. We can use Kat’s approach and explain that we are challenging because not doing so means we are failing you. However we approach it, we have to approach it.
As I read through the tweet stream, one thing that is clear is that there is a ton of pressure on leaders to do lots of different things, communicating often and appropriately being chief of them. That communication can’t always be positive. Much of the onus on leaders when it comes to communication is sharing the good and the not so good.
It may be exactly what your employee needs to hear.